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INBOUND

Arrival:
It is very important that members check in with TMO upon arrival.  In many cases, personnel arrive before their shipments, so checking in with us will speed up our ability to contact you once your property arrives.  Upon arrival of your personal property, we will make every effort to try to contact you before we place your property in storage.  

Scheduling Delivery: Once you move into base housing or find a residence you must provide us with the address and map, if you live off base, along with the day you request delivery.  The actual delivery day will depend on the local agents schedule, but we will make every effort to meet your needs.  Deliveries are not scheduled on weekends or holidays.  You can schedule your delivery over the phone or in person.

• Call the TMO/SATO office at 760-932-1549 or DSN: 839-1549

Members Responsibilities

• Contact the destination transportation office as soon as possible after your arrival, even though you may not know the delivery address for your personal property. The transportation office needs a telephone number and/or address where you can be reached on short notice.
  
  

• As soon as you have a delivery address for your personal property contact the transportation office again and provide this information. If possible, be prepared to accept delivery of your property as soon as it arrives. This will prevent additional handling and reduce the chance of loss or damage. It will also reduce or eliminate storage expenses.
  
• You or your representative designated in writing must be home on the day of delivery.
  
• Know in advance where you want each piece of furniture placed in your new residence. The mover is required to place each piece only one time.
  
• Check each carton or item off the inventory.
• Make sure everything that was picked up is delivered.
  
• List any damaged or missing items with appropriate inventory numbers on the “Joint Statement of Loss or Damage at Delivery” (DD Form 1840/1840R) to avoid problems. Make sure you carefully look over your property and list any missing inventory line items or noticeable damage at this time.
  
• Do not sign for services if the carrier did not perform them.
  
• Do not argue with the carrier. Contact the TMO/SATO Office at  932-1549 if problems arise.
  
  

Bear in mind that if you waive unpacking, the carrier is not required to return later to unpack or remove the empty cartons and crates. An unpacking waiver lets the carrier off the hook for completing the job, including removing empty cartons, packing materials and other debris.  If at any time you decide to assist the carrier – that is, help load/unload the truck – you may relieve the carrier of any liability.

CARRIER'S RESPONSIBILITIES AT DESTINATION

You can expect the carrier to begin service between 8 a.m. and 5 p.m. The start and completion of any service provided by the carrier can vary depending on the type of move – local, unaccompanied baggage, international shipment, etc. However, if you have no objection to the carrier beginning service before or after these hours, let the transportation office know.

At the time of delivery, the carrier must:

• Unpack and unwrap all cartons, boxes and crates.

• Place each item or carton in the room you indicate. This one-time placement includes placing unpacked articles in cabinets, cupboards or on kitchen shelves when convenient, safe and your desired location. Have placement planned out before the carrier arrives. Movers are required to place each item only once.

• Assemble all furniture and equipment disassembled by the movers at origin.

• Remove packing and blocking from appliances.

• The carrier is not required to connect appliances to electric, gas or water outlets.

• Remove all packing material resulting from the unpacking.

• Jointly with you, make a written record of any loss or damage on the DD FORM 1840/1840R, “Joint Statement of Loss or Damage at Delivery “, sign the document and obtain your signature. The carrier’s representative must leave three copies of DD Form 1840/1840R with you.

• Movers are not required to go into an attic, crawl space or similar storage area for the purpose of delivering and placing personal property. This includes areas that:

• Are not accessible by a permanent stairway (ladders are not permanent stairways)
                   -  Are not adequately lighted;
                   -  Do not have a finished floor;
                   -  Do not allow a person to stand erect.

NOTE: You may waive unpacking at any time during the delivery; however, the carrier is not required to return later to unpack or remove debris.

Documenting and reporting loss or damage

Knowing what to do when your personal property is delivered will help you receive compensation for any damage to or missing items you discover. At the time of delivery, the carrier will give you five copies of a two-sided pink DD Form 1840/1840R (Notice of Loss or Damage).

All damage and/or loss plus estimated dollar amount of loss and/or damage you notice at delivery should be identified on the front side of the DD From 1840 by inventory number, name of item, and type/extent of damage or loss.

The carrier will give you three of the five copies of the completed form which you and the carrier and sign. As soon as possible, but not later than 70 calendar days after delivery, you must examine every item in your shipment and record any additional damage or loss which was not noted at time of delivery on the reverse side of the form DD Form 1840/1840R by inventory number, name of item, and type/extent of damage or loss. You must delivery those three copies of the completed form to the TMO/SATO OFFICE, BLDG 2001, within 70 calendar days of the delivery. We will retain two copies. The third copy will be returned to you, stamped with the date received, for your use when you submit your claim.

If you submit a claim against the United States Government for damage and/or loss of your personal property during shipment, and there are items on the claim which you have not previously identified on the DD Form 1840/1840R, or the DD Form 1840/1840R is not received by the claims office with 70 calendar days of delivery, a reduction in the amount payable on your claim may result. If you file a claim within 70 calendar days of delivery, make sure the DD Form 1840/1840R reflects all the missing and/or damaged items.

Extending Temporary Storage

Your basic entitlement for temporary storage is 90 days.  If you have a legitimate need to extend your storage, you must provide a written request to TMO for an additional 90 days. Some reasons to extend temporary storage are:

•  Serious illness of the member
•  Serious illness or death of a dependent
•  Impending assignment to Government quarters
•  Directed TDY/TAD after arrival at permanent station
•  Acts of God, e.g. Blizzard

You must submit your request prior to the expiration date and your request must be approved by the transportation office storing your personal property. To extend your storage, you must contact our office and fill out a DD Form 1857.
 

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